Social comparison
The Wisdom of CrowdsSocial comparison is the process of assessing one’s position relative to other people and adjusting to preserve that relative standing. In group discussions, it can help turn an apparent movement in opinion into an actual one: people shift toward the group, thereby moving the group further in the same direction. The concept also sits alongside a second mechanism of polarization, in which people seeking the right answer are influenced by the balance and force of the arguments they hear.
Relative Position and Group Movement
Social comparison, as used here, is more than the routine act of noticing how others think or behave. It concerns a person’s relative position within a group. Someone who begins near the middle and perceives that the group has moved to the right may move right as well, not necessarily because the new position is independently persuasive, but to keep the same relative standing. Once that person shifts, however, the group has moved farther right. An assumed change in the group thus helps produce the change it seemed merely to register.
The mechanism contributes to group polarization: discussion can move both a group and its members toward positions more extreme than those they held beforehand. The direction of movement depends on the group’s starting tendency. Earlier research described a “risky shift,” but later findings showed that deliberation can intensify caution as well as risk-taking. Groups already inclined toward pessimism may become more pessimistic, and juries inclined to make large awards may increase them after discussion. Social comparison offers one explanation for how participants’ adjustments to one another can amplify an initial tendency.
Arguments and Influence
Polarization does not arise only from people trying to maintain their relative standing. Participants may also consult others because they are uncertain and want help identifying the right answer. If most members already support one position, the discussion is likely to contain more arguments for that position. Uncertain participants may consequently be persuaded in that direction simply because they encounter more supporting arguments. People with more extreme views may also have stronger, more coherent cases for their positions and be more likely to voice them.
The sequence of contributions therefore matters. Earlier comments tend to shape the framework for discussion, and once that framework is established it can be difficult for dissenters to dislodge it. This resembles an information cascade: the opinions and arguments already visible can guide subsequent judgments, even when the earliest or most influential speaker is not the best informed. Social comparison describes one route by which group movement is reinforced; the distribution and timing of arguments describe another.
Status and the Limits of Deliberation
Who speaks, and whose views carry weight, can further shape a group’s apparent direction. In juries, two-thirds of foremen are men, and men speak more than women during deliberations, although the evidence gives no reason to assume that men have better insight into guilt or innocence. In groups whose members know one another, higher-status people tend to speak more often than lower-status people, whether or not their authority reflects greater knowledge. Military-flyer experiments likewise found pilots more likely than navigators to defend their solutions confidently, even when the pilots were wrong and the navigators right; navigators deferred to pilots on the assumption that rank indicated superior judgment.
These patterns make the effects of social comparison consequential but not self-correcting. Participants may adjust to where they believe the group stands, while the group’s perceived position is itself shaped by unequal speaking time, status, and the order and strength of arguments. The concept therefore helps explain how discussion can magnify an initial leaning without guaranteeing that the resulting consensus is better informed or more accurate.